Copy of email to Go Cardless which is self-explanatory
"Can you clarify when the money is actually removed from my clients account? One client has written to me saying that although they received a payment confirmation from Gocardless, and my accounting system Quickfile recorded their account paid, no money seems to have left their account and certainly no money has reached mine. Do you hold the funds in a trust account?
So there is another issue of greater importance to me. The Gocardless account talks to my accounting account – Quckfile. In these instances the liaison between these two account was reporting to me that my account had been settled, when in fact it had not. In one instance I have allowed trading to continue in the belief that the account was settled, so I wait with interest to see what funds arrive between 2 and 4 Thursday."
Quickfile question.
It seems that Quickfile is recording payments as made when they are initiated by the Go Cardless system ... rather than when the Go Cardless system actually pays out to the supplier/vendor/recipient...
In this case, where the Go Cardless system has a ‘glitch’ no payments were received by me, however Quickfile recorded the account as settled.
Go Cardless have explained the problem and are working on a ‘fix’. BUT … I believe that Quickfile should also re-examine the interface between the systems and make sure payment is actually made before marking accounts as paid.
Of course there is always the possibility that I have done something to create this problem .... but I cannot see it.
Mark
PS love the system - this is a bug report not a complaint.