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Personalised SMTP stopped working, invoices out from noreply@quickfile.co.uk again

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You may want to open a ticket with your mail provider to see if they still have our IP range (5.2.17.178-190) white-listed. This would normally be the reason why you'd suddenly encounter a timeout issue when there has been no change to the underlying credentials.

EDIT:

The SPF record won't have any affect on the SMTP time-out, it will just add a record to your DNS that any recipient can lookup to tell them it's OK for your mail to arrive from our servers.

I did a quick check on your mail server and it's not responding at the moment:

http://mxtoolbox.com/SuperTool.aspx?action=smtp%3amail.zoho.com&run=toolpage


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