Data protection
When registering with the ICO I am asked if all customer data is stored in European Economic Area, EEA. Is quick files servers in this area?
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Data protection
Hi @tumshie The QuickFile servers are UK based. QuickFile itself is also registered under the DPA, full details are available here: Data Security General Security QuickFile implement a wide range of...
View ArticleCannot login to affinity account without paying credit
Unbelievable! Do you force clients to pay just for browsing their accounts? I cannot even see my dashboard without putting credit in first!
View ArticleHelp with Payroll and Quickfile
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View ArticleNew Requirement to pay for Large and XL Files
I have an Account with a total of 600 entries but have been asked to pay £54 ... the file is not a large File so is this request correct ??
View ArticleNew Requirement to pay for Large and XL Files
What are you counting within that 600 "entries" - the count is based on the nominal ledgers, not the bank statements or invoices etc. Each sales or purchase invoice is at least two nominal ledger...
View ArticleNew Requirement to pay for Large and XL Files
So every entry I make either a Credit or a Purchase is counted as two entries .. So technically you only get 500 entries .. is that what you mean ?
View ArticleCannot login to affinity account without paying credit
Hi @alid Are you able to send me a private message with a few details (like the email address you use to access your Affinity account) please, and I'll see if I can help further?
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New Requirement to pay for Large and XL Files
Hi @Jayg3871 As @ian_roberts explained, it counts the number of ledger entries - this could be bank entries, invoices, purchases, journals etc. If you are using just invoices and purchase invoices,...
View ArticleCreating client on-line payments
Is there a way of creating a link on our website to enable our clients to create a QF invoice that they can immediately pay on-line?We have an ad-hoc ticket system paying for a number of events and...
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Creating client on-line payments
Hi @gjwguk I'd suggest having a look at the API for this sort of functionality. The API would allow you to create a client, invoice and take payment via QuickFile too. Have you used the API before? If...
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New Requirement to pay for Large and XL Files
I posted an example in the sticky thread announcing this change: Important changes affecting “Large” and “Extra Large” accounts A single sales or purchase invoice fully paid up (e.g. where you import...
View ArticleDefault Currency
Hi @alnaaz I'm afraid it's not possible. QuickFile has been designed for UK businesses, so everything is GBP as default.
View ArticleCreating client on-line payments
It's been a long time since I did any coding maybe 10 years ago and mainly in SQL. I am not familiar with any of the new stuff but I am willing to learn - all that is required is a starter for 10.
View ArticleSnail Mail (iMail Service) "Failed to Send"
Hi, I've just noticed that about a day or two after attempting to send an invoice via snail mail it's come back with the following error message: failed to send by post: Object reference not set to an...
View ArticleNew Subscription required
Good evening, can you advise how to downgrade to the "free version" I remember uploading some receipts BUT I'm only using it for achieve purposes as we moved to sage one.. can anyone advise?
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Snail Mail (iMail Service) "Failed to Send"
Hi @Oliver_Nash I think you may have found a bug I've asked a colleague to look into this for you. Bear with us, we'll come back to you shortly
View ArticleCreating client on-line payments
If you're just using the API, there's no SQL involved (sorry!). Do you want to send me a private message with a few details of your set up, and I'll see if we can get you started?
View ArticleNew Subscription required
Hi @cherrydesigns As of December 1st, if your accounts falls into the L or XL categories, a Power User Subscription is required. This is calculated based on the number of ledger entries you have...
View ArticleSnail Mail (iMail Service) "Failed to Send"
@Oliver_Nash I have just contacted iMail and they have informed me that this is a known issue on their side. The raw error message you are seeing is originating on their servers and getting posted...
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