Hello Sarah,
Firstly I am sorry for the delay getting these accounts back to you. I work on the software side but I have made enquiries to see what is happening here.
I can see the accounts are due at the end of November. I have been informed by my colleage that these accounts have now been completed, you should receive a copy for signing in the next few days.
I admit that the lead time to deliver your accounts has been longer than we had hoped. We have since changed our service provider so this should not be a recurrent theme.
Regards
Glenn