Hello,
I would like to have referals for chartered accountants with experience in QF to help me with my accounts,
I had a disappointed experience here appointing one of the accountants firms advertising in this site with quotations and payments in advanced to provide any work ,
If I ask for clarifications or help to undertand how do the booking properly , as they are aware im not an accountant and is my first time filling returns as limited comany , they keep adding new estimations extra without being asked for.
They refused to give access to their affinity account and keep asking to me or QF to enter with my confidential logging here wich not agreed,
The point is I had to ask for a new delays to company house to provide my returns,
I have also paid a power suscription here , but nor the accountant appointed neither the guidance here help me to feel safe doing those tasks,
Now they came ask me to pay them and ridiculous amount of money per hour on top at the invoice I have already paid just for check my bank stamens and see if my booking was well done;
I believe they has the duty yo that so before to sign any certification and musto to be included in their fees, otherwise they shod tell the client which services they will not provided and in this case how much will be their fees.
I found abusive to add 299 for do fillings of end of the year and then when I ask if they have look at my banks statements or another subjet they e mail me telling me they will charge on top 180 pounds and hour,
I feel very frustrated and I will appreciate someone honest here to provided a professional service with not hidden fees
I will much appreciate if QF take the care to check the services offered here and check clearly their bodies qualifications and respect a procedure like chartered accountants in agreement with their professional body and conduct, This with the goal of protect us as customers that I believe we are sole trader or very small companies trying to do the best to complied with our obligations with the HRMC
Is discussing that some people offer free or very low cost just to attract very small clients distressing doing this job , for later surprise us with fees that exceed the reasonable for people who work with this free software,
Many Thanks for your help